REFUND AND RETURNS POLICY
Returns
At DSB 3D Printing, many of our products are custom-made and personalized specifically for each customer.
Due to the customized nature of our products, custom orders are generally not eligible for returns, exchanges, or refunds unless the item arrives damaged, defective, or incorrect.
If you receive a damaged or defective product, please contact us within 7 days of delivery at:
Please include your order number and photos showing the issue.
Refunds
Refunds may be approved under the following circumstances:
• The product arrived damaged during shipping.
• The product has a manufacturing defect.
• The incorrect item was sent.
Once your request has been reviewed and approved, the refund will be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
Non-Refundable Items
The following items are not eligible for refunds or returns:
• Personalized products
• Custom-made products
• Items damaged due to misuse
• Digital products or downloadable files
• Gift cards
Exchanges
We only replace items that are defective, damaged, or incorrectly shipped.
To request an exchange, please contact:
Shipping Costs
Shipping costs are non-refundable.
If a refund is approved, the original shipping costs may be deducted from the refund amount unless the return is due to an error on our part.
Contact Information
If you have any questions regarding our Refund and Returns Policy, please contact us:
DSB 3D Printing
Website: dsb3dprinting.com
Email: dsb3dprinter@gmail.com
Location: Marlborough, Massachusetts, United States
Last Updated: June 2026